Hotel and Hospitality Skills Training
Our hospitality and hotel skills training experience spans more than a decade. We have successfully trained hundreds of hotel and hospitality personnel to improve their knowledge and skills in Marketing, Sales, Revenue and the Customer Experience . All our hospitality and hotel skills training is designed to meet the needs of your people and fulfil your business objectives. We can provide tailor made or bespoke skills training to support your brand values, brand standards and best practises. You can outsource some or all of your hotel and hospitality sales, marketing and revenue training to us. We have all trained extensively and are therefore comfortable in any environment and at any level, from customer facing teams to General Managers and Executive Teams. If it is hotel and hospitality skills training you are looking for then look no further.
We can offer:
Hospitality and Hotel Marketing Skills Training
With over twenty five years marketing experience and fifteen years hotel and hospitality marketing experience our lead consultant Ursuline Edwards-Sutton is somewhat of an expert in the area of hotel marketing. In our experience many of the people working in hotel or hospitality marketing have no formal marketing training or professional marketing qualifications. Our lead consultant can provide tailor made marketing skills training. She can also supplement training with hands-on marketing coaching and mentoring activity. She can work to improve an individual or to improve the knowledge, skills and competency of your hotel team. If it is anything to do with hotel marketing from strategy and planning to tactical execution then we can help.
We have literally trained hundreds of hotel sales people over the years. Our sales training is highly interactive and focuses on developing hotel sales knowledge, sales skills, competence and confidence. We have created hotel sales development programmes covering everything from effective enquiry handling and negotiation to diary management and face to face selling.
Soft Skills training for Hotel and Hospitality Personnel
Soft skills are becoming increasingly important for anyone working in the service industries and particularly in the hotel and hospitality sector. It is no longer enough to be good at your job you also need to be able present the correct brand image, communicate, connect and interact with clients and colleagues. Our hotel and hospitality soft skills training programmes cover a variety of topics, here are just a few of them.
- Brand Ambassador Training
- Personal Branding and Corporate Image Training
- Professional Image Management Training
- Personal Impact Training
- Presentation Skills Training
- Public Speaking Training
- Business and Social Etiquette Training
- Successful Business Communication Training
- Coaching and Mentoring Training
- Management Development Training
NLP Training
We are privileged to have two NLP Master Practitioners and Certified NLP Trainers in our consulting team. We know and firmly believe that NLP (neuro-linguistic programming) has something quite revolutionary to offer the hotel and hospitality training skills sector. NLP will give your hotel staff and corporate office teams a leading edge over their competitors. NLP will turn your people into naturally gifted communicators and communication is, after all, at the heart of any hospitality or service business.
Problems can occur when there is a difference between message communicated and message received. NLP will teach your hotel staff how to understand and interpret their customer's communication and behaviour. Give your hotel staff and head office teams the gift of communication. We guarantee that investment in NLP training will bring a different dimension to your training programmes and improve your hotel or hospitality business beyond recognition.
To learn more about NLP in business then follow the link. Want some help with your training then call 01442 244654 and let us help to unlock your hotel or hospitality training skills requirements.