Marketing Consultants, Business and People Development

Modus Operandi Marketing Consultancy specialise in the hospitality, leisure and travel sectors. We can help you develop your Business and your People.

Our Business Development Consultancy services focus on unlocking the marketing, sales and customer experience potential of your service business. To do this we look at your business and your people. Our people development skills use a range of effective training, coaching and mentoring techniques to expedite learning and motivation and enable your employees to excel.

We are very flexible in the way we work from full scale business development and people development projects or if you just need a quick fix we can do that too, from one hour's marketing consultancy to a full day of business development consultancy. To see our business development credentials take a look at our client testimonials and case studies.

Hospitality and Service Specialists

We specialise in the hospitality industry and we have also worked with a range of service based businesses including higher education providers, utility companies, professional services and financial services.

Service businesses share a common characteristic, to service the needs of their customers and that is why our Sales, Customer Experience and Marketing consultancy skills have proved invaluable for many service businesses.

Our hospitality clients include hotels, conference venues, visitor and sporting attractions. We can assist with business development and people development for any type of food and beverage outlet from restaurants to gastro pubs, bars and cafés.

If you rely on marketing to get customers - how well you are performing?

Could your business benefit from our considerable business development experience or could your people benefit from marketing, sales and customer experience training, education and development?

Marketing is at the centre of business success. A good marketing strategy and plan will focus the business driving growth and profit. A good sales plan will integrate with and optimise the marketing plan. We can show you how to make marketing and sales work for your business. Our experienced business development consultant can help you regardless of how big or small your marketing or sales budget, or your marketing or sales team.

Let Modus Operandi show you how to use marketing activity to generate enquiries and how to convert those valuable sales enquiries into paying customers.

Make it Easy for Your Customers to Work With You

In order to create great customer experience's we need to think like our customers and to experience what they experience.

We need to recognise each customer is an individual with specific needs and requirements. Ignoring customers or choosing not to acknowledge their dissatisfaction is a recipe for disaster. Equally churning out robotic and scripted responses to customer's questions and queries is not a recipe for a great customer experience.

People are the First Point of Contact

As a service based business your employees are the first point of contact so an investment in people development is an investment in your business.

Our change management projects can inspire and motivate sustained and lasting change. Our People Development programmes are designed to develop the knowledge, skills and capabilities of your employees.

With our help Business Development Projects that you may have considered to be outside of your current capability will become both realisable and attainable. Just because your existing employees don’t currently have the skills to do something doesn’t mean they can’t develop them. By mentoring, coaching and training your people we will enable them develop their skills, to own change and to deliver your vision.

Quite simply do what you have always done and you will get the same result. Maybe it's time for some People Development?

People Buy People

We know 'people buy people', make sure your staff have the skills and capabilities to always project the correct corporate image and act as Brand Ambassadors to your business

As a service provider your people (employees) are your greatest asset, they are the one thing that will differentiate your business from your competitors. Your customer facing staff are the first point of contact for your clients, everything they say and do makes a statement about your business, your brand and your reputation.

An investment in your employees will add value to your business each and every day. Learn more about our corporate image services and employee training and development.

Business Development Marketplace

It’s our job to stay on top of what is happening in the market place and within your industry. What's new, what's different, who is winning and who is losing.

Using our business development knowledge and people development experience we can enhance, refine or re-focus you marketing and sales activity to develop your business profile and success. We can improve your customer's experience so that they keep returning and become natural ambassadors of your brand. From new ways of working to new ways of thinking; see, feel and hear the transformational change. If you need to raise the bar in marketing and sales or want to improve your customer's experience then you should be talking to us.